Free guides and brochure
We invite you to download our free guides below.
All of the documents are in Portable Document Format (PDF). To view and print PDF files, you will need a PDF reader, such as the Adobe Acrobat® reader. If you do not have the Acrobat reader, it is available free for a range of common operating systems from the Adobe web site. (Alternatively, if you are an X Windows user on UNIX, VMS, or OS/2, you might like Derek Noonburg’s free Xpdf PDF viewer.)
Utility related guides
Electricity terminology
A free glossary of terms related to electricity:
Gas terminology
A free glossary of terms related to gas:
Water terminology
A free glossary of terms related to water:
Telecoms terminology
A free glossary of terms related to telecommunications:
Mobile phone terminology
A free glossary of terms related to mobile telephones:
Voice Over Internet Protocol (VoIP) guide
A free guide for businesses to VoIP:
Business telephone system guide
A free guide to purchasing or upgrading a business telephone system:
Telephone and Fax Preference Services
A free guide to the Telephone and Fax Preference Service lists:
Directory Enquiries
A free guide to Directory Enquiries:
Energy conservation
A free guide to energy conservation for business users:
A free guide to energy conservation for domestic users:
Climate Change Levy
A free guide to the Climate Change Levy:
Service brochure
Currently we are redeveloping our service brochure. Once the new version is ready, it will be available for download here.