Skip to Content - Access key S Accessibility - Access key 0 About this website - Access key 1 News - Access key 2 Site Map - Access key 3 Search - Access key 4 Terms and Conditions - Access key 8 Enquiry form - Access key 9

Resources

Keeping Your Customers

Demonstrating customer care through quality of service provides a high return on the time, effort and money invested.

We've found these resources that may help:
  • Accessible Event Organisation (DWP)(PDF,1.91MB) (PDF)
    		•
  • Accessible Venues (Welsh Assembly Government)
    		•
  • Accommodation Provider Common Standards (Visit Wales)(PDF,1.01MB) (PDF)
    		•
  • Accommodation Providers Legislation in Tourism (Visit Wales)(PDF,773.26KB) (PDF)
    		•
  • Consumer Protection from Unfair Trading Regulations - guide for businesses (BERR)(PDF,1.14KB) (PDF)
    		•
  • Customer Care (BHP)(PDF,104.94KB) (PDF)
    		•
  • Disability Discrimination Act (DDA) - Access to Goods & Services (Equality & Human Rights Commission) (PDF)
    		•
  • Disability Discrimination Act (DDA) - Accessibility for Larger Businesses (Equality & Human Rights Commission)(PDF,883KB (PDF)
    		•
  • Disability Discrimination Act (DDA) Better Business Checklist for Small Businesses (DWP)
    		•
  • Disability Discrimination Act (DDA) for Employment Agencies (Equality & Human Rights Commission)(PDF,1.67MB) (PDF)
    		•
    >>